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We understand your needs

It is our job to manage your servers 24/7. Managing servers can be a difficult and time consuming task, even for the most experienced person, and not everyone is capable of updating, fixing and monitoring their servers all hours of the day. We realize the need for your servers to be up to date, secure, optimize, and running 100% of the time. We’re here to take that responsibility off your shoulders.

Advance

         $150 /month
  • Includes availability monitoring for an unlimited number of services per device
  • 30-minutes SLA for First Meaningful Response
  • Includes all features of Basic plan, with the following changes:
  • Ability to select a customized window for server
  •         patching and maintenance, excluding 7am-12pm MST
  • Proactive troubleshooting and attempted resolution in addition
  •         to standard escalation
  • Includes up to one hour of additional hourly work per month per account (does not roll over if unused)

Basic

     $80 /month
  • Includes all server and network management capabilities offered by SDH
  • Includes availability monitoring for up to five services (such as HTTP, ping) per device
  • Ability to select from one of six pre-defined patch windows
  • Server performance statistics provided weekly via email report
  • 1-hour SLA for First Meaningful Response

OUR GUARANTEES This is what sets us apart from the competition.

Price Protection
24/7 Live Technical Support
Server Monitoring Response Time
Server Management Response Time
Non-Disclosure Agreement

OUR PRICE CAN'T BE FOUND ANYWHERE ELSE

FAQ - Your questions? We got answers!

Can you optimize my server?

We will optimize your server to run as best as possible so you can get the most out of your server.

Do you a have term of contracts on any of your services?

We don’t have a term contracts on any of our services. You can stay as long as you want, 1 month, 1 year, 10 years, it’s up to you.

Setup fees or Hidden fees?

There are never any setup fees and never any hidden fees on any of our services. We will never ask you to pay extra for anything you request. Once you sign up, our prices will never increase and the quality of service and features will never decrease.

Server migration?

If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
You must have root access and cPanel running on both the old server as well as the new server.

Response time for regular tickets?

The average response time for regular tickets is around 1 hour. The average response time for emergency tickets are around 15 to 30 minutes.
The average resolution time frame for regular tickets are around 2 to 3 hours depending on the complexity of the issue. Emergency tickets are always prioritized and resolved quicker.

What Server Software do you Support?

We support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.

Do you also do initial server setup?

Yes, If you have a new server, we’ll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.

Server backup configuration & restoration?

We can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.

Hardware failure recovery?

If you have a hard drive or hardware failure, we will rebuild your server from scratch and restore your server from backups.

Disaster recovery & Hack recovery?

If your server  crashed or got hacked, we will determine the cause and rebuild your entire system from backups.

24x7x365 (5 minute interval) Server Monitoring with Reboot

If your server is down, we will follow your instructions to reboot it or notify your datacenter to request a reboot.

We can also notify you of outages by email, sms text message, and by phone.

Our response time on reboots is guaranteed within approx. 15 minutes!

Monitoring Stats

See your monitoring logs online in realtime and receive weekly uptime reports by email

Within 6 Hour Response Time Guarantee for Support Tickets

Statistically, most tickets are responded to in less than 1 hour.

Initial Server Setup

If you have a new server, we’ll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.

Disaster Recovery & Hack Recovery

If your server is crashed or hacked, we will determine the cause and rebuild your entire system from backups.

3rd Party Server Software Installation

SSL Certificates & AutoSSL and Letsencrypt, Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder,

ClamAV, Mailscanner, ZendOptimizer, Ioncube, PHP Caching software, Ruby on Rails, ImageMagick,

All PHP modules such as GD, Curl, Freetype, Mbstring, etc, and All Perl modules,

CloudLinux/CageFS/PHPselector, MultiPHP, CloudFlare Proxy/CDN, etc.

Yum & Kernel updates

We will update all system packages, including all yum updates and Kernel updates.

Spam protection

We will configure antispam measures to help prevent inbound and outbound spam.

Within 24 Hour Resolution Time Guarantee for Support Tickets

Statistically, most tickets are completely resolved in less than 3 hours.

Unlimited Admin Work Time

We do not limit the amount of work we do for you, and we do not have any additional fees.

We will never ask you to pay more for anything you request.

PCI Compliance

We will make sure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely and to pass a PCI scan.

Server Software Support and Upgrades

We support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.

Server Backup Configuration & Restoration

We can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.

Hardware Failure Recovery

If you have a hard drive or hardware failure, we will rebuild your server from scratch and restore your server from backups.

Server Migration

If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.

You must have root access and cPanel running on both the old server as well as the new server.

Hack & Malware/Virus/Phishing protection

We will harden the server to help prevent hacking. We can also trace and remove any suspicious activity found and respond and resolve any abuse complaints you receive.

System Security & Hardening

Recommended to be done on a monthly basis

Malware/Virus scan – we can scan your server for malicious files and viruses and quarantine or remove them for you

CHKRootKit – a simple program that detects hacker software and notifies you if any has been detected via email

RootKit Hunter – scanning tool to ensure your system does not have any backdoors or exploits

Securing and Upgrading of SSH Server – increases security during ssh connections

CSF or APF Firewall – most commonly used policy based iptables firewall

LFD login failure detection – protects against brute force login attacks

Anti-DoS configuration – helps mitigate denial of service type attacks

Brute Force Detection – notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall

AntiSpam detection and prevention – software to help prevent incoming and outgoing spam from the server.

Log Analysis Software Installation – Emails are dispatched daily, the amount of detail in the emails can be changed on request

System Integrity Monitor – 24×7 Internal Monitor that checks all services and restarts them if they are down

SPRI – changes the priority of different processes in accordance to level of importance, hence increasing server performance

Secure and Optimize Apache (HTTP) – tweaks apache to perform better, and prevent unnecessary information from being easily seen

MySQL optimization – increases performance of MySQL

host.conf hardening – prevent dns lookup poisoning & spoofing protection

nsswitch.conf modification – secure and optimize DNS lookups

sysctl.conf hardening – helps prevent TCP/IP stack from syn-flood attacks and other network abuses

FTP Hardening – upgrade and secure your ftp software

Removal of unused software – prevents exploits and wasted resources

Removal of old logs – regain wasted space by deleting old archived logs

Shell Fork Bomb/Memory Hog Protection – prevents a user logged into a shell from consuming all the resources on the server

Root Logger – logs and emails you everytime someone accesses root with the timestamp and their ip address

MyTOP – tool for monitoring MySQL threads and processes

MultiTail – view multiple log files simultaneously

TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) – helps prevents execution of malicious scripts

Password Scanner – scans for easy to guess and common passwords

Filemanager – allows you to edit system files through WHM in case SSH is inaccessible

Firewall Admin – allows you to edit firewall allow & deny list and config through WHM

Malware & Virus scanning – ClamAV Clamscan, LMD Maldet, etc., software to scan the server for malware and viruses

Mod_Security – protects against common url based hack injections (installed upon specific request only)

Mod_Evasive – defends http based attacks (installed upon specific request only)

PHP Tightening – tweaks php to run in a safer and restricted environment (installed upon specific request only)