Version 1.1 – Updated Effective 09-08-2023
General
By clicking “I Agree” while registering for our services, you agree to abide by these Terms of Service until you unsubscribe from our services.
Where relevant, the customer agrees to provide Static Data Hosting with sufficient detail about, and access to, their services, policies, and systems to enable us to provide the service to them and their customers. Static Data Hosting will not be responsible for any hardware-related issues on your servers, including power failure from data centers, downtime, or any service interruption due to circumstances beyond our control from the server provider.
Limitation of Liability
In no event shall Static Data Hosting be liable for any indirect, incidental, accidental, special, consequential, or punitive damages, including but not limited to damages for loss of profits, use, data, or other intangibles, arising out of or in any way connected with the use or inability to use the services, or for any content obtained from or through the services, even if Static Data Hosting has been advised of the possibility of such damages. The limitations of the damages are vital elements of the agreement between you and Static Data Hosting.
Trial Support
Static Data Hosting offers trial support for one basic issue (we reserve the right to determine which issues are basic). We recommend using the trial period before purchasing the actual service. We do not provide refunds for services with one-time setup charges or installation charges. Please read the plan details carefully.
Billing
All accounts are set up on a pre-pay basis. It is the customer’s responsibility to inform Static Data Hosting of any changes to their credit card type, PayPal email address, or credit card expiration date. Credit card accounts are billed monthly. If your credit card is declined, you will have seven days to make the payment. After these seven days, your account will be placed on hold until services are paid for. All accounts issuing chargebacks against Static Data Hosting will be charged an additional $30.00 per chargeback.
Cancellation Policy
Cancellation requests must be submitted via the client portal or by emailing sales for authorization purposes and not by informing us on live chat. Since all fees are payable in advance, there is no cancellation fee. To avoid charges for a subsequent billing cycle, you must cancel the service before the end of the current billing cycle. We recommend canceling your subscription (if relevant) before your next billing date.
You reserve the right to cancel the service for any reason with prior notice of 7 days. We will not cancel the service from our part without notification.
Refund Policy
We offer refunds exclusively on cPanel, Plesk, and DirectAdmin management plans only. These management plans have a 15-day money-back guarantee. After 15 days, no refund will be offered. A refund request must have a valid reason. Asking for refunds after resolving issues or without a valid reason will not be considered.
Refunds can take from 24 hours to one week. We will not refund automatic PayPal subscriptions; it will be automatically added as a credit to your account within our billing system.
For our hourly server admin charges, applicable charges will be applied for server administration time. We do not offer refunds or guarantee a solution with hourly support requests.
Change of IPs
All server management plans are not allowed to change the IPs of management plans or software licenses related to those management plans. If you need to change the IP, we recommend waiting until the next due date or ordering new services.
Security, Coding, and Development Support
We do not guarantee a 100% security solution. Static Data Hosting security packages follow industry standards for software installation and configurations to secure servers and prevent attacks. However, Static Data Hosting does not guarantee that your server will be 100% secured after applying our security solutions. No refund will be provided for security services. We do not offer support for script coding or website development in any server management packages. Static Data Hosting is not responsible for any website development or coding-related problems.
Confidential Information
Each party will maintain all confidential information of the other party in strict confidence and will not disclose any confidential information to any third party without prior written consent. Neither party will use any confidential information for any purpose other than performing its duties and exercising its rights under this agreement. Upon termination or expiration of this agreement, each party will return or destroy all confidential information obtained from the other party.
Change of Conditions
Static Data Hosting retains the right to alter and amend these terms and conditions as required and without notification in the interest of our users. All changes to this page will be applicable to previous versions.
Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the Philippines. Any legal action or proceeding arising out of or in connection with these Terms of Service shall be brought exclusively in the courts of the Philippines.
For any legal inquiries, please contact us at legal@staticdatahosting.com.