Frequently asked questions
Clear answers before you order.
Specifications and availability can change. Your order summary confirms the selected configuration before payment.

Dot’s quick guideAsk a technical specialist before ordering if your workload, migration or operating requirements need a closer look.
What is included in the monthly price?
Each priced package covers the listed dedicated processor allocation, memory, physical NVMe storage, supported Linux installation and one usable public IPv4. Outbound transfer packages quoted separately. Management, paid software, control panels, backups and migration are outside the listed base prices.
How does SDH Bare Metal Cloud differ from SDH Cloud Servers?
SDH Cloud Servers provide virtual machines with shared or dedicated vCPU resources. SDH Bare Metal Cloud assigns a physical server to your workload. Compare the processor allocation, memory, storage and operating responsibilities to choose the right environment.
Which configurations are available in each location?
Amsterdam supports the E-2356G and 128 GB E-2388G packages. Seattle supports both E-2388G packages, while Chicago supports the 64 GB E-2388G. Phoenix supports the priced dual Gold 5315Y and the two Contact Sales configurations. Each package shows only its supported locations.
Which operating systems can I choose?
The four supported Linux choices are Ubuntu, Debian, AlmaLinux and Rocky Linux. Choose the operating system that suits your application and administration requirements.
Is outbound transfer included?
Outbound transfer packages quoted separately. Share your estimated monthly outbound transfer during order review so SDH can provide a suitable quotation. The listed network interface capacity is not an included transfer allowance or guaranteed internet rate.
Are these servers managed or provisioned instantly?
These are unmanaged servers, provisioned manually by SDH after order review. Your team operates the software and maintains its applications. Ask SDH separately if you need server management or other additional services.
What are the billing cycle and setup charges?
The four priced configurations use monthly billing and a $0.00 once-off setup fee. The Gold 5317 and Gold 6540 offers have separately quoted commercial terms. Applicable taxes and the final total are reviewed before purchase.