SDH Server Management

You can bring an existing server or cloud environment for review. Share the platform, operating system, applications and the work you want covered. SDH checks compatibility, access requirements and service availability before proposing a scope.

SDH Managed Servers combine dedicated hardware and a defined managed Linux package at a listed monthly price. SDH Server Management is a separately scoped service for an existing or custom environment. Hardware, cloud usage and licences are separate unless your proposal includes them. Compare SDH Managed Servers.

Yes. Describe the outcome, affected systems and any deadline. SDH reviews the request and proposes the work, price and approval steps. For a migration, we agree the transfer plan, validation checks and recovery approach before making changes.

Your proposal names the covered environments, maintenance tasks, monitoring checks and responsibilities. Your selected package and accepted proposal define the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately; a checkout approval or spending limit does not increase the purchased scope. SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.

SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.

Software licences, infrastructure, backup storage and specialist projects are itemized in your proposal where applicable. Backup work needs agreed retention and recovery objectives. Compliance and audit support can cover technical assessment and preparation; it does not certify compliance or guarantee an audit result.

Ask about white label support, staff augmentation or outstaffing for a defined role or workload. We review the support channels, schedule, escalation path, access permissions and reporting arrangement before confirming a proposal.

Tell us which platforms you use, how many environments need attention, what is happening and what you want to improve. Include your preferred schedule and a contact who can approve changes. Share credentials only through the secure process agreed with SDH.

SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.

SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.

SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.

The package cards show the USD price, billing arrangement and covered scope. Order Now opens checkout for the selected package. There is no additional onboarding fee; any setup fee explicitly listed still applies. SDH assesses compatibility and confirms the covered environment and service arrangements before work starts. Credentials are collected through secure onboarding after purchase. Extra time or coverage requires approval and separate invoicing.