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SDH Server Management

AWS Lightsail Management

Bring a management plan to your Lightsail environment.

Discuss setup, security configuration, updates and application troubleshooting for an AWS Lightsail instance. Keep the hosting resources and the management responsibilities clear from the start.

Discuss Requirements Explore the Work
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Technical planning · Administration · Clear responsibilities
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Choose your service

A plan for your environment.
Clear technical coverage.

This page covers management of a Lightsail environment. A proposal identifies the accepted tasks, management price and any separate hosting or software costs.

Scoped service

AWS Lightsail Management

Request a quotation

Share your existing or planned Lightsail instance, operating system and workload. SDH quotes the management work after reviewing the environment; AWS resource charges follow your hosting arrangement.

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The technical work

AWS Lightsail Management

Start with the work your team needs. These topics guide the scope discussion; your proposal confirms compatibility, included tasks and required licences.

Instance and application setup

  • Environment review

    Lightsail bundle, operating system and application requirements

  • Deployment

    Initial configuration, service settings and application dependencies

  • Network settings

    IP addresses, DNS records and exposed ports

  • Administrative access

    SSH or remote access and user permissions

  • Application performance

    Service configuration and resource use

Care and recovery

  • Operating system updates

    Supported patches, approvals and validation

  • Security configuration

    Firewall settings, access restrictions and application controls

  • Fault investigation

    Service failures, logs and workload symptoms

  • Backup preparation

    Available snapshot options, data copies and restoration checks

  • Capacity planning

    Usage review, resource needs and upgrade preparation

Review the environment before changing it.

Include the server versions, roles and current priorities in your inquiry. Access, change approvals and recovery responsibilities are agreed during onboarding.

Your service agreement

Know who handles what.

Your server environment connects systems, applications, users and data. Your proposal identifies which responsibilities SDH accepts and which remain with your team.

Environments covered
SDH assesses compatibility before starting work. The proposal names each server or website covered by the service. If the environment is unsupported, SDH refunds the payment.
Included work
The accepted task list defines maintenance, monitoring, updates and incident work. SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.
Exclusions
Application development, redesigns, licences, infrastructure and projects outside the agreed scope are separate unless expressly included.
Agreed management coverage
Your selected package and accepted proposal define the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately; a checkout approval or spending limit does not increase the purchased scope.
Monitoring and corrective action
The selected package and accepted scope identify the checks, schedule, escalation contacts and any investigation or corrective work. SDH obtains your permission before making changes.
Response and emergency coverage
SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.
Access and change approval
SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.
Additional time and coverage
SDH agrees additional work and charges with you before proceeding. Each hourly checkout covers one approved hour; additional approved time is invoiced separately.
Refunds and handover
SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.

Explore the wider picture

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Before we begin

Clear answers for
your next step.

Use these answers to prepare your inquiry. Your written proposal and agreement define the accepted work.

Prism Wings Dot explaining a compact cloud server instance.
A useful first inquiry is simple.

Describe the environment, the issue or goal, and the person who can approve decisions. Secure access follows the agreed onboarding process.

Ask About Your Setup
Is this a separate SDH cloud server plan?

This service is for management work on a Lightsail environment. SDH Cloud Servers remain a separate product range. The accepted proposal confirms the hosting and management arrangement for your request.

Can you manage an instance we already have?

Share the instance details, operating system, applications and current priorities. SDH reviews access, compatibility and the responsibilities you want covered before quoting.

What information is needed for a quotation?

Include the instance size, number of instances, application stack, current issues and expected recurring tasks. Mention backup, monitoring and change window requirements so the scope reflects your needs.

How do we share access and approve work?

SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.

When is SDH support available?

SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.

What are the refund and handover terms?

SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.

How are work and completion reported?

SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.

How is management coverage defined?

Your accepted proposal defines the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately.

How do ordering and payment work?

Contact SDH with the environment, requested work and desired outcome. SDH reviews compatibility and prepares a scope and quotation before service begins. The proposal defines coverage, responsibilities, staffing, hours, escalation and billing. Keep passwords, private keys, API tokens and recovery codes out of the inquiry; arrange access through secure onboarding.

Talk to SDH

Let’s review your Lightsail management needs.

Bring the server details and the work you want handled. We will help shape the next step.

Request a Service Proposal