Scoped service
Private Cloud Services
Request a quotation
Private cloud work is scoped around the platform, host count, storage, networking and availability requirements. Share your environment for an architecture and service proposal.
Contact SalesSDH Server Management
Private Cloud Services
A cloud environment shaped around your organisation.
Explore a private cloud built around OpenStack or Apache CloudStack. Bring compute, storage, networking and tenant requirements together in a deployment and operations plan.
Choose your service
A plan for your environment.
Clear technical coverage.
Start with your workloads, existing hardware and intended users. SDH reviews the design, deployment and ongoing responsibilities before quoting the project.
The technical work
Private Cloud Services
Start with the work your team needs. These topics guide the scope discussion; your proposal confirms compatibility, included tasks and required licences.
Platform and architecture
Platform selection
OpenStack or Apache CloudStack suitability for the workload
Compute and virtualization
KVM, Xen or VMware integration requirements
Storage architecture
Capacity, redundancy and Ceph integration options
Networks and tenants
SDN, tenant separation and administrative roles
Service interfaces
User dashboards, provisioning workflows and account administration
Deployment and operations
Installation planning
Host prerequisites, platform configuration and deployment sequence
Availability design
Failure domains, failover paths and validation
Monitoring integration
Platform checks, alerts and operational visibility
Backup and recovery
Data responsibilities, retention and recovery exercises
Operational handover
Documentation, approved change processes and management scope
Review the environment before changing it.
Include the server versions, roles and current priorities in your inquiry. Access, change approvals and recovery responsibilities are agreed during onboarding.
Your service agreement
Know who handles what.
Your server environment connects systems, applications, users and data. Your proposal identifies which responsibilities SDH accepts and which remain with your team.
- Environments covered
- SDH assesses compatibility before starting work. The proposal names each server or website covered by the service. If the environment is unsupported, SDH refunds the payment.
- Included work
- The accepted task list defines maintenance, monitoring, updates and incident work. SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.
- Exclusions
- Application development, redesigns, licences, infrastructure and projects outside the agreed scope are separate unless expressly included.
- Agreed management coverage
- Your selected package and accepted proposal define the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately; a checkout approval or spending limit does not increase the purchased scope.
- Monitoring and corrective action
- The selected package and accepted scope identify the checks, schedule, escalation contacts and any investigation or corrective work. SDH obtains your permission before making changes.
- Response and emergency coverage
- SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.
- Access and change approval
- SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.
- Additional time and coverage
- SDH agrees additional work and charges with you before proceeding. Each hourly checkout covers one approved hour; additional approved time is invoiced separately.
- Refunds and handover
- SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.
Before we begin
Clear answers for
your next step.
Use these answers to prepare your inquiry. Your written proposal and agreement define the accepted work.
A useful first inquiry is simple.
Describe the environment, the issue or goal, and the person who can approve decisions. Secure access follows the agreed onboarding process.
How do OpenStack and CloudStack differ?
OpenStack provides a modular cloud platform with many integration options. CloudStack offers a consolidated approach to virtual machine infrastructure. SDH reviews your team, workloads and operating requirements before recommending a direction.
Can the cloud run on our existing equipment?
Share the host specifications, networking, storage and site constraints. Hardware suitability, compatibility and capacity must be assessed before a deployment plan is accepted.
What determines the quotation?
The platform, number of hosts, tenant design, storage, availability targets, migration work and operating responsibilities all affect the scope. Hardware and third party costs are identified separately in the proposal.
How do we share access and approve work?
SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.
When is SDH support available?
SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.
What are the refund and handover terms?
SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.
How are work and completion reported?
SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.
How is management coverage defined?
Your accepted proposal defines the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately.
How do ordering and payment work?
Contact SDH with the environment, requested work and desired outcome. SDH reviews compatibility and prepares a scope and quotation before service begins. The proposal defines coverage, responsibilities, staffing, hours, escalation and billing. Keep passwords, private keys, API tokens and recovery codes out of the inquiry; arrange access through secure onboarding.
Talk to SDH
Let’s shape your private cloud plan.
Bring the server details and the work you want handled. We will help shape the next step.