Scoped service
Staff Augmentation and Outstaffing
Request a quotation
Share the roles, skills, capacity and coverage you need for a staffing quotation.
Contact SalesSDH Server Management
Staff Augmentation and Outstaffing
Add technical capacity around the work you need.
Plan technical staffing for system administration, cloud operations, DevOps, security and customer support with a defined scope.
Choose your service
A plan for your environment.
Clear technical coverage.
Describe your environment and priorities so SDH can prepare a scope and quotation.
The technical work
Staff Augmentation and Outstaffing
Start with the work your team needs. These topics guide the scope discussion; your proposal confirms compatibility, included tasks and required licences.
Select the technical role
System administration
Discuss Linux, Windows Server, configuration tasks and operational ownership.
Cloud engineering
Map AWS, Azure or Google Cloud skills to the infrastructure in use.
DevOps delivery
Review CI/CD, containers, infrastructure automation and release work.
Kubernetes operations
Define cluster, networking, deployment and troubleshooting responsibilities.
Security expertise
Match assessment, hardening and security operations tasks to the role.
Set up the engagement
Requirements and capacity
Describe the project, workload, skills and hours needed.
Engineer selection
Agree a role profile and the review process for proposed engineers.
Support workflows
Define helpdesk, customer communication and escalation responsibilities.
Access and handover
Agree approved tools, permissions, documentation and onboarding.
Ongoing review
Set reporting, feedback, coverage and changes to the engagement.
Review the environment before changing it.
Include the server versions, roles and current priorities in your inquiry. Access, change approvals and recovery responsibilities are agreed during onboarding.
Your service agreement
Know who handles what.
Start with the systems, responsibilities and intended outcome. SDH confirms compatibility, access, change approval and completion checks before the work begins.
- Environments covered
- SDH assesses compatibility before starting work. The proposal names each server or website covered by the service. If the environment is unsupported, SDH refunds the payment.
- Included work
- The accepted task list defines maintenance, monitoring, updates and incident work. SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.
- Exclusions
- Application development, redesigns, licences, infrastructure and projects outside the agreed scope are separate unless expressly included.
- Agreed management coverage
- Your selected package and accepted proposal define the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately; a checkout approval or spending limit does not increase the purchased scope.
- Monitoring and corrective action
- The selected package and accepted scope identify the checks, schedule, escalation contacts and any investigation or corrective work. SDH obtains your permission before making changes.
- Response and emergency coverage
- SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.
- Access and change approval
- SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.
- Additional time and coverage
- SDH agrees additional work and charges with you before proceeding. Each hourly checkout covers one approved hour; additional approved time is invoiced separately.
- Refunds and handover
- SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.
Before we begin
Clear answers for
your next step.
Use these answers to prepare your inquiry. Your written proposal and agreement define the accepted work.
A useful first inquiry is simple.
Describe the environment, the issue or goal, and the person who can approve decisions. Secure access follows the agreed onboarding process.
Is there a fixed monthly staffing price?
The staffing service is quoted for the role, experience, capacity and coverage needed. SDH can review an ongoing assignment or a defined project after receiving those requirements.
Can an engineer work with our existing tools?
Include your ticketing system, repositories, cloud platforms and collaboration tools. SDH reviews compatibility, security access and the responsibilities that can be accepted.
How do I start a request?
Contact SDH with the environment, requested work and desired outcome. SDH reviews compatibility and prepares a scope and quotation before service begins. The proposal defines coverage, responsibilities, staffing, hours, escalation and billing. Keep passwords, private keys, API tokens and recovery codes out of the inquiry; arrange access through secure onboarding.
What will the quotation cover?
Your quotation identifies the accepted systems, tasks, responsibilities, billing and completion checks. Hosting, commercial licences and backup storage are separate unless expressly included. SDH confirms compatibility and obtains your approval before making changes.
When is SDH support available?
SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.
What are the refund and handover terms?
SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.
Who approves changes and controls access?
SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.
How are work and completion reported?
SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.
How is management coverage defined?
Your accepted proposal defines the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately.
Talk to SDH
Let’s plan your staff augmentation and outstaffing.
Bring the server details and the work you want handled. We will help shape the next step.