Windows Server Management

The service topics include IIS, Active Directory, Group Policy, DNS and Remote Desktop Services, along with PHP and ASP.NET environments. Include your Windows Server version, installed roles and application requirements so SDH can review compatibility.

Management is a service for the agreed environment. Windows Server, access licences, control panels and other paid software are separate unless your proposal explicitly includes them. Share your current licensing arrangements when discussing the scope.

The security package is a focused engagement. The accepted task list and completion checks define that work. Continuous monitoring, recurring patching and incident response require a separate agreement. A security review does not guarantee prevention or compliance certification.

Share the provider, server version, application roles and current priorities. SDH reviews compatibility and access before accepting the work. The agreed scope names the environment and responsibilities covered.

Each displayed package is for one agreed server environment. List any additional servers, replicas or connected services in your request so SDH can confirm the appropriate coverage and price.

Your selected package and accepted scope identify the monitoring checks, schedule, escalation contacts and any investigation or corrective work. A monitoring purchase does not authorize automatic repairs. SDH obtains your permission before making changes. A monthly administration package includes monitoring only where its accepted task list states it.

SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.

The package cards show the USD price, billing arrangement and covered scope. Order Now opens checkout for the selected package. There is no additional onboarding fee; any setup fee explicitly listed still applies. SDH assesses compatibility and confirms the covered environment and service arrangements before work starts. Credentials are collected through secure onboarding after purchase. Extra time or coverage requires approval and separate invoicing.

SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.

SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.

SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.

Your selected package and accepted proposal define the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately; a checkout approval or spending limit does not increase the purchased scope.