Scoped service
WordPress Security
Request a quotation
Contact SDH to review your website security needs, available recovery options and the work to include in a quotation.
Contact SalesSDH Server Management
WordPress Security
Plan the security work your WordPress website needs.
Discuss WordPress updates, login controls, firewall settings, security checks and recovery requirements for your website.
Choose your service
A plan for your environment.
Clear technical coverage.
Share your website environment and security priorities so SDH can prepare a scope and quotation.
The technical work
WordPress Security
Start with the work your team needs. These topics guide the scope discussion; your proposal confirms compatibility, included tasks and required licences.
Website protection
Core, themes and plugins
Review maintained versions, update compatibility and unnecessary extensions.
Account hardening
Review administrator rights, login attempts and additional authentication.
Firewall configuration
Review web application firewall rules and malicious request filtering.
Malware investigation
Assess suspicious files and database entries, then agree cleanup.
HTTPS configuration
Review SSL setup, renewal arrangements and HTTPS enforcement.
Recovery planning
File and database permissions
Review hosting access, file ownership and database security.
Backup arrangements
Discuss available backups, storage, retention and restoration responsibilities; backup storage is separate unless expressly included.
Monitoring workflow
Discuss requested checks, notifications and escalation contacts; any ongoing schedule needs an accepted proposal.
Incident recovery
Plan containment, available restoration options and validation after cleanup.
Security reporting
Record findings, changes and remaining actions for the site owner.
Review the environment before changing it.
Include the server versions, roles and current priorities in your inquiry. Access, change approvals and recovery responsibilities are agreed during onboarding.
Your service agreement
Know who handles what.
Discuss the website, existing controls and intended outcome. SDH confirms compatibility, permitted work, access and completion checks before service begins.
- Environments covered
- SDH assesses compatibility before starting work. The proposal names each server or website covered by the service. If the environment is unsupported, SDH refunds the payment.
- Included work
- The accepted task list defines maintenance, monitoring, updates and incident work. SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.
- Exclusions
- Application development, redesigns, licences, infrastructure and projects outside the agreed scope are separate unless expressly included.
- Agreed management coverage
- Your selected package and accepted proposal define the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately; a checkout approval or spending limit does not increase the purchased scope.
- Monitoring and corrective action
- The selected package and accepted scope identify the checks, schedule, escalation contacts and any investigation or corrective work. SDH obtains your permission before making changes.
- Response and emergency coverage
- SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.
- Access and change approval
- SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.
- Additional time and coverage
- SDH agrees additional work and charges with you before proceeding. Each hourly checkout covers one approved hour; additional approved time is invoiced separately.
- Refunds and handover
- SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.
Before we begin
Clear answers for
your next step.
Use these answers to prepare your inquiry. Your written proposal and agreement define the accepted work.
A useful first inquiry is simple.
Describe the environment, the issue or goal, and the person who can approve decisions. Secure access follows the agreed onboarding process.
How do I discuss WordPress security work?
Contact SDH with your website URL, hosting environment, current security concerns and desired outcome. SDH reviews compatibility and prepares a scope and quotation. Service timing, responsibilities and billing are agreed in the proposal.
Can I request help with an infected website?
Describe the symptoms, affected site and available backups. SDH assesses the investigation, cleanup and recovery requirements before agreeing the work. Keep passwords, private keys and other credentials out of the initial inquiry.
Are commercial security tools and backup storage included?
Commercial plugin licences, paid firewall services and backup storage are separate unless expressly included in your accepted proposal. Share the tools you already use so SDH can assess the existing setup.
Is ongoing security care available?
Discuss the checks, reporting and maintenance you need with SDH. Any schedule, billing arrangement and continuing support scope must be agreed in the proposal before service begins.
When is SDH support available?
SDH support is available 24/7, with an initial response within 1 hour. Emergencies receive immediate attention. Resolution time depends on the issue's complexity. SDH handles customer communication and escalation.
What are the refund and handover terms?
SDH assesses your environment before starting work. If the environment is unsupported, SDH refunds the payment. SDH Server Management also includes a 30 day, no questions asked refund policy. When management ends, SDH provides a handover of the completed work and relevant information.
Who approves changes and controls access?
SDH obtains your permission before making any changes. Share administrative access only through the agreed secure process, and identify the person who can approve work. Keep credentials out of the initial inquiry. Revoke access or rotate passwords and keys when the work ends or access is no longer needed.
How are work and completion reported?
SDH provides reports covering issues, updates and completed tasks. You review the work and confirm completion. SDH handles customer communication, prepares and approves quotations, coordinates escalation, and provides a handover when management ends. You approve changes to your environment before SDH proceeds.
How is management coverage defined?
Your accepted proposal defines the covered systems, tasks, staffing, hours and escalation responsibilities. Additional time or wider coverage requires your approval and is invoiced separately.
How do ordering and payment work?
Contact SDH with the environment, requested work and desired outcome. SDH reviews compatibility and prepares a scope and quotation before service begins. The proposal defines coverage, responsibilities, staffing, hours, escalation and billing. Keep passwords, private keys, API tokens and recovery codes out of the inquiry; arrange access through secure onboarding.
Talk to SDH
Let’s discuss your WordPress security.
Bring the server details and the work you want handled. We will help shape the next step.